The Robotic Process Automation Handbook: A Guide to Implementing RPA Systems

© Tom Taulli 2020

T. TaulliThe Robotic Process Automation Handbookhttps://doi.org/10.1007/978-1-4842-5729-6_3

3. Process Methodologies

Tom Taulli¹ 

(1)

Monrovia, CA, USA

 

Lean, Six Sigma, and Lean Six Sigma

Voya, a financial services firm, pulled off an IPO in May 2013, raising $1.27 billion. This was actually a spin-off from its corporate parent, ING (the largest bank in the Netherlands). The main reason for the transaction was to help pay down the obligations from the bailout that had resulted from the financial crisis in 2009.

But with the deal, the management of Voya saw this as an opportunity to transform the organization, such as by reimagining the culture and streamlining the operations.

Note that Voya was a hodgepodge of different companies because ...