© Tom Taulli 2020
T. TaulliThe Robotic Process Automation Handbookhttps://doi.org/10.1007/978-1-4842-5729-6_6

6. Center of Excellence (CoE)

Tom Taulli1 
(1)
Monrovia, CA, USA
 

Assembling an RPA Team

In 2011, the prospects for Adobe looked dim as the growth had stalled. The company’s CEO, Shantanu Narayen, knew he had to take bold actions to get things back on track. One of his moves was to transition the business model to subscriptions and the cloud. There were also efforts to unleash more innovation across the organization, such as with its Sneaks program (where employees submit ideas and Adobe then provides resources to commercialize some of them).

But there was something else that was critical for the transformation – that is, a focus on streamlining ...

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