Chapter . The Role

The primary job of the intervention specialist is to research root causes of past, current, and possible performance gaps with the goal of closing those gaps. But the specialist will likely become involved with other phases of the process as well: the front-end needs analysis, solution design, development, implementation, and evaluation.

In some cases the specialist may find that the client has already completed some or most of these phases. At other times the specialist may be responsible for the entire process. Single interventions or combinations of them may be used, depending on the kinds and amounts of root causes that must be addressed.

Following are the key activities an intervention specialist may participate in:

Problem ...

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