16 Managing improvisation in dispersed settings
The double-edge sword of geographic dispersion
Team-based structures are seeing increased use in organizations for managing complex activities that require the sharing and integration of diverse knowledge (Dayan & Di Benedetto, 2010; Vera et al., 2016), and the advancements in information and communication technology (ICT) capabilities have enabled team members to interact and collaborate across different locations (Bertels et al., 2011; Raghuram et al., 2019). The COVID-19 pandemic amplified the reliance on ICT to manage team members interactions and emphasized the pivotal role of distributed work arrangements and constant connectivity ...
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