Knowns and unknowns in the study of workplace dispute resolution
Towards an expanded research agenda
Alexander J.S. Colvin and Ariel C. Avgar
Introduction
Conflict is a pervasive and persistent feature of organisational life, with far-reaching implications for employer outcomes and employee well-being. As such, there is a great deal of potential value associated with institutionalised methods of dealing with workplace conflicts and disputes. The workplace dispute resolution landscape includes a wide array of vastly different organisational methods designed to deal with conflict. Dispute resolution scholars have provided a wealth of conceptual frameworks and empirical evidence on approaches to the resolution of organisational conflict. ...
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