Chapter 22. Be Sensitive to Friction
When you are running a team, you are dealing with people. And sometimes they take it into their heads to rub each other the wrong way. Why? Who knows. They just do. They encroach on each other’s space, eat each other’s lunches, take each other’s parking spaces. Who starts it? Who knows. Can you let it go on? The hell you can. It has to be nipped in the bud.
You have to be sensitive to friction almost before it begins—and do something about it. There is no point letting it go on for a day longer than it needs to. But to do this you really do need to be on the ball. You have to know your team very well indeed to spot those first early warning signs.
If you don’t nip it in the bud, it will grow into a monster. ...
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