Get under their skin

Alright, so appreciation is important for pretty much everyone. But what else motivates people? What else encourages them to do their best time and again? What makes it worth your colleague’s while to cover when you’re out of the office, or worth your friend’s time to babysit for you, or worth your uncle’s effort to teach you the basics of book-keeping for your freelance business, or worth your librarian remembering to put your favourite books under the counter for next time you’re in?

Get under people’s skin and understand what drives them – what motivates them. They’re all different. Yes, that makes it tricky, but it makes it interesting too. Personally, I enjoy the challenge of figuring out how to make a particular ...

Get The Rules of People now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.