Understand the roles of others

I used to believe that to be a good manager I had to be able to do not only my own job – managing – but also everyone else’s job as well. And probably, I thought in my heart of hearts, I should be able to do it as well as them if not better. Thus, I figured, if there was an emergency I could step into the breach and do their job and everything would carry on functioning. Yep, I bet you’re there before me. If I were to step into their job, who would be doing mine?

Answer, of course: nobody.

The key is to have a practical understanding of what all the jobs entail but realize that you don’t need to be able actually to do them. Yes, you do need back-up in the event of a crisis, but it ain’t you. You’re better ...

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