RULE 36

Be ready to say yes

The good manager – that’s you – tries to stay completely fresh. Not to get stuck in the same old ways of doing things. That means not having a default mechanism of ‘No, we don’t do it like that’. Instead replace it with ‘That’s an interesting idea. How do you think that would work?’

What’s more, you need to encourage people to come up with new ideas, as well as coming up with them yourself. Try ideas out. Take one new idea each week and give it a go. It might be fairly simple, ‘We’d like more choice of biscuits with our morning tea, please’, or something radical, ‘Listen up, guys, we’re going to try a completely new approach to sales and distribution’.

Obviously it makes sense to try out smaller ideas first to make ...

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