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The Sales Book by Graham Yemm

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Inductions and bringing new people on

Objectives

  • To understand the benefits of implementing a structured induction process
  • To be able to develop an effective induction programme
  • To use the induction programme to assess individual performance

Understanding

Many organisations do not appreciate the value of implementing an effective, structured induction programme for new starters. They may have a cursory set of actions to offer the new people, covering basics such as where their workplace is, paperwork, health and safety, and possibly a few other details. This is high risk for many reasons, not least because the first few days are creating the first impression in the mind of the starter and they will be comparing these with the expectations ...

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