O'Reilly logo

The Sales Leader's Problem Solver by Suzanne M. Paling

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 11The Superstar Sales Manager

Well-liked by customers, admired by the sales staff, and undeniably the most talented rep the company had ever hired, it made perfect sense to offer superstar salesperson Phil the position of sales manager.

When company president Vic announced Phil’s promotion, the sales staff burst into spontaneous applause. No one clapped louder than Haley. Always an admirer of his sales abilities, she couldn’t wait to work more closely with Phil and learn from him.

Now she shakes her head in disbelief while sitting in a client’s waiting room. Phil paces up and down the hallway, talking to one of his former clients on the phone. He’ll end the conversation just as her customer comes out to greet them. During the sales call, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required