The Salesforce Business Analyst Handbook

4

Process Flows – “As-Is” versus “To-Be”

In the previous chapter, we learned about the importance of prioritization, various prioritization techniques, mapping requirements dependencies, and finally managing requirements prioritization meetings. We can successfully create a list of prioritized requirements that accurately reflect our business needs in the optimal order of priorities so that the most valuable needs are addressed first.

This chapter explains the importance of business process flow – procedures and information flows – and analyzes the gaps and opportunities. The “as-is” flow helps you capture current existing business process flows and any underlying gaps. From here, you will learn how to develop the “to-be” business process flow ...