© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
H. NegleyThe Salesforce Consultant’s Guidehttps://doi.org/10.1007/978-1-4842-7960-1_10

10. Client Management

Heather Negley1  
Fairfax, VA, USA

As a Salesforce consultant, you will need refined soft skills in order to help clients achieve project success. Practicing soft skills or consulting skills is something that is never complete. The more you practice them, the better you become. Important soft skills for Salesforce consulting include client management, communication, emotional intelligence, and critical thinking. These skills are so important that I am dedicating a chapter for each one.

In this chapter, I will begin with an overview of soft skills ...

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