© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
H. NegleyThe Salesforce Consultant’s Guidehttps://doi.org/10.1007/978-1-4842-7960-1_12

12. Emotional Intelligence

Heather Negley1  
Fairfax, VA, USA

Emotional intelligence is a paramount component of personal and professional success. We all have emotions. We are emotional beings. We cannot avoid having emotions. It is part of who we are. So, it is important to understand the difference between a thought and feeling. It is also critical to recognize the type of feelings that you are having as well as to try to practice empathy for others so that you can try to surmise their perspective and emotions in order to better relate and communicate with them.

Self-awareness ...

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