© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
H. NegleyThe Salesforce Consultant’s Guidehttps://doi.org/10.1007/978-1-4842-7960-1_13

13. Critical Thinking and Problem-Solving Skills

Heather Negley1  
Fairfax, VA, USA

Critical thinking is a type of systematic thinking that is used to solve problems using logic. The first step is to gather the information needed to help you solve your problem. You start by analyzing and evaluating sources for authority to give you the best shot at finding something truthful and unbiased. Watch Out For information overload. Access to information is easier than ever these days, and it is easy to get overwhelmed by it all. As you conduct your research, keep your information ...

Get The Salesforce Consultant’s Guide: Tools to Implement or Improve Your Client’s Salesforce Solution now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.