As we sat in on meetings of the Rymell Software leadership team throughout the first part of this book, we saw how the company recovered from a tumultuous episode by applying the Organizational Prowess Diagnostic and using the scorecard results to make needed changes in the business. Diminished financial results had served as a dramatic wakeup call for the leadership team. We learned that the absence of leading indicators coupled with a weak execution framework led to missed opportunity and erosion of revenue.

Fortunately, the leaders in the business applied the requisite Organizational Prowess remedies in time to stage a recovery. Once they were armed with the tools needed to pinpoint systemic weaknesses ...

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