The Search For Best Practices

CHAPTER 7

Organizational Communications

Communication is shared feelings and shared understanding.

If you can honestly achieve that goal—you are communicating.

In recent years, social scientists have studied the process of interpersonal communications systematically. Their studies have pointed out the great complexity of the communication process. By tracing step-by-step how an idea moves from one person’s nervous system into another’s nervous system, they have identified many filters and barriers that distort messages.

They have pointed out, for example, that whenever you communicate with another individual, there are at least six messages, each somewhat different, involved in the exchange.

There is always

• what you mean to say;