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The Secret, 2nd Edition by Mark Miller, Ken Blanchard

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How’s Your Credibility?

Planning was now in full swing, and everyone was involved in the process. The members of the team had decided that some of the performance issues they wanted to work on couldn’t wait, so they called a special meeting and determined what they could do to attack these problems immediately. Debbie was proud of them. The initiative was refreshing, and the idea of the team solving a performance problem was amazing. To top it all off, performance continued to improve.

Debbie wanted her team to know how much she appreciated their efforts, so she decided to take them all out to lunch. She had never done this before, but it felt like the right thing to do. They all shared their favorite childhood memories while they waited for ...

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