[APPENDIX 1]
PRESENTATION TO THE CHANGE MANAGEMENT COMMITTEE OF THE WORLD BANK: APRIL 1996
In April 1996, I was asked to explain my ideas on information and knowledge management to the Change Management Committee of the World Bank. This committee comprised the managing directors as well as a few vice presidents and some influential senior advisers to the president of the bank. They were charged with “orchestrating change” in the World Bank.
Initially, I had been allotted half an hour to speak. Then I was told that someone else was being added to the agenda, so that I would only have fifteen minutes. Then I heard that yet another presenter was being inserted into the time slot, so that I would only have ten minutes. At the time, I was upset: ...

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