THE SECRET LANGUAGE OF LEADERSHIP
â Human communication has its own set of very unusual and counterintuitive rules. â
The head of a major drug company is in trouble because her firmâs pipeline of new products has run dry. The managing editor of a major newspaper has difficulty inducing reporters in the newsroom to change their behavior to meet new types of competition.
A director in a global fast-food firm knows how to repair its swooning share price, but he canât get the CEO to listen. Young staff in a dysfunctional unit of an enormous engineering firm canât persuade its management that open source collaboration will help productivity, not harm it.
A health care provider canât get heart surgery patients ...