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The Secret of Teams by Mark Miller

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A Second Chance

Debbie and her team knew they needed to refine the initial training they had provided for the pilot. There were some obvious things that needed to be changed, some things to be added, and even a few things that could be eliminated.

Based on what the team had found in their initial visits, they decided more visits would be helpful. Those would be conducted over the next thirty days. The team also wanted to hear from all the leaders they could not visit. They decided to send out a brief survey. Here’s what they created:

• What impact did the training session you attended last quarter have on the performance of your team?

• What tangible success have you seen as a result of the training?

• How would you improve the training?

• What ...

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