Chapter 17. Tips on managing large accounts

  • How to network around an account

  • How to get extra work from the account

  • Shaping the strategy of their senior managers

  • When a team runs the account

 

‘It is not always by plugging away at a difficulty and sticking at it that one overcomes it. Certain people, and certain things, require to be approached from an angle.’

 
 --Matthew Arnold (1822–88), poet

Increasingly, companies buy on national, regional or global levels. When that happens they often stipulate that their suppliers provide uniform levels of price and service in every location. This is exactly the type of account you are looking for, but how should you go about managing it? The first step is ...

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