70 SECRETS OF FACILITATION
| Secret #1 | The Fundamental Secret of Facilitation |
| You can achieve more effective results when solutions are created, understood, and accepted by the people impacted. | |
| Secret #2 | The Secret of When to Use Facilitation |
| If more than a few people are involved, and understanding and buy-in are needed, so is facilitation. | |
| Secret #3 | The Secret of the Starting Question |
| Great starting questions draw a vivid image of the answers. | |
| Secret #4 | The Secret to Guiding a Group |
| Guide the group’s flow by asking, not telling. | |
| Secret #5 | The Secret to Influencing Idea Ownership |
| When you float an idea, ask participants to identify its benefits and how to record it. | |
| Secret #6 | The Secret to Preparation: The 5 Ps |
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