Questions Answered in This Chapter
What is an internal facilitator capability, and how might it work?
What are the benefits to an organization of having a facilitator cadre?
How do you get a facilitator cadre started?
How many facilitators might you need? How do you recruit them and build their skills?
Who manages the cadre? How are the facilitators assigned to engagements?
How do internal customers learn about the cadre? What do they “pay” for the service?
What pitfalls must you avoid?
Many organizations across the world have benefited from developing an internal cadre of facilitators. Organizations have established a facilitator ...