March 2023
Intermediate to advanced
242 pages
4h 34m
English
Services exchange information; services are information. Their structure and design determine the information that needs to flow around the entire enterprise, so that it can deliver its service, its role within its shared business-context.
A quick note: There’s a lot to cover in this chapter, and yes, on first read, some of it might perhaps seem “too much theory” or the like. But it’s actually all about practice: specifically, about making sure that everything connects up properly, that all ...