In the service-oriented enterprise, service-delivery is what the enterprise does. Exactly what it delivers, and how it does so, will depend on the nature of the enterprise and on the layer of detail in scope, but it’s always about some kind of action or transaction, something that is done.
Technically speaking, every service is a “delivery service,” since by definition every service delivers something for some specified “customer.” What we’re talking about in this section, though, ...
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