In the service-oriented enterprise, the pervasive-services manage what the enterprise is. If, to quote Beer, the management-services represent “the brain of the firm,” the pervasive-services in a sense represent its heart or its soul.
Once again, we’d best take some care to avoid “the religion bit” here! Some types of enterprise – particularly charities and not-for-profit organizations – might well use the term “soul” in this context, but for most of us, it’s the principle behind that term that’s more ...
