Contents
Chapter 1: Globalization of Services: What, Why, and When
Three “Safe” Industries Meet Offshoring
Clinical Trials and Drug Development
Four Industries in India—and Elsewhere
Industry Case-in-Point #1: IT/ITES
Industry Case-in-Point #2: Medical Transcription
Industry Case-in-Point #3: Teleradiology
Industry Case-in-Point #4: Medical Tourism
Economics 101: Why Trade and Invest?
Why Managers Need to Understand—and Embrace—Offshoring
Summing Up: The Compelling Case for the Services Shift
Chapter 2: The Economics and Drivers of Offshoring
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