Chapter four

Emotional intelligence

The Competence (Figure 4.1):

A sustainably competent professional empathizes with the values and emotions of others.

“I am a good listener.” This is one of the items in an EQ test you can find on the Internet. You may be familiar with the EQ, the emotional intelligence quotient, meant to complement the IQ: emotions versus intelligence. “I understand how other people feel,” is an item from another EQ test. This chapter focuses on these types of themes.

Whereas the competence of Chapter 2, responsibility, deals with the relationship between the professional and ...

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