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Stage seven: Close
This is not the end. It is not even the beginning of the end;but it is perhaps the end of the beginning.
Winston Churchill
The contract is over, it is time to say goodbye and move on. But like watching a good play or tasting a fine wine, it is that last memory that will remain and that may cloud the recollection of the total experience. This ‘recency’ factor means that the last items presented are more likely to be recalled than those that went earlier. Therefore it is important for you to manage the exit carefully and not just assume that it will be OK to ask for the money and leave.
Failure to stage-manage the closure process has led, and will continue to lead, to many disasters.
- Consultants were convinced that ...
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