CHAPTER 2
Succeeding and Failing on Constraint Management
… Then, yielding to our intellectual onset, the gates of the Sixth Dimension shall fly open; after that a Seventh …
—A. Square, in Flatland: A Romance of Many Dimensions,by Edwin A. Abbott (1884)
Skeptics and reluctant learners abound—and your authors have more than once been included in that number. Organizations ask, “What’s the ROI?” and the team member asks “What’s the WIIFM?”1 These are both good questions. We begin, therefore, with two case studies illustrating the payoff to be had by understanding a project’s hierarchy of constraints.
These two case studies both involve NASA. The ...
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