Chapter D5. 
DEPLOY PERFORMANCE SUPPORT
The problem, my research suggests, is what happens when a manager comes back to the day-to-day routine of the office.
In the previous chapter, we discussed the importance of having a system of accountability to achieve a breakthrough in the amount of learning that is applied on the job. In this chapter, we explore the other half of the equation: providing post-training performance support to help participants bridge the learning-doing gap. The best results are obtained when both accountability and support are present and in balance (Kirkpatrick & Kirkpatrick, 2005).
Breakthrough learning and ...
Get The Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
