Chapter D6. 
Action Points

You, your leaders, and your investors are interested in learning only insofar as it improves performance and gets business results.

Michael Dulworth and Frank Bordonaro

The bottom line on learning is: Did it make a difference? Has it helped the organization achieve its objectives? That's because the only justifiable reason to continue to invest time and money in training and development programs is if they are making a positive difference to the success of the organization. For that reason, the Sixth Discipline is to document results in a relevant, credible, and compelling way in order to justify continued investment ...

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