Unless objectives are converted into action, they are not objectives; they are dreams.

Peter Drucker

Throughout this book, we have emphasized four key themes:

  • Training and development initiatives are strategic investments that a company makes in its human capital. They are as important to a company's future as the investments it makes in research, new product development, sales and marketing, and acquisitions.

  • Training and development can produce significant returns and competitive advantage, provided they are planned, delivered, and managed in a systematic and disciplined way.

  • The 6Ds (see Figure C.1), when practiced in concert, produce a breakthrough in the proportion of learning that is converted into value and business results.

  • The third phase ...

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