Unless objectives are converted into action, they are not objectives; they are dreams.
Throughout this book, we have emphasized four key themes:
Training and development initiatives are strategic investments that a company makes in its human capital. They are as important to a company's future as the investments it makes in research, new product development, sales and marketing, and acquisitions.
Training and development can produce significant returns and competitive advantage, provided they are planned, delivered, and managed in a systematic and disciplined way.
The 6Ds (see Figure C.1), when practiced in concert, produce a breakthrough in the proportion of learning that is converted into value and business results.
The third phase ...