CHAPTER FOUR
The Voice of the Employee
RULE #4Employees Give Voice to Risk and Competitive Advantage
A human management will demand that we incorporate a concern for the freedom and well-being of those we manage as much as for their productivity; that we consider the environmental as well as the economic consequences of strategic choices. . . . That we hear and amplify a broader set of voices, not only those that fit a narrow view of management and of its concerns, but also those that defy it, and in so doing, enliven it.—GIANPIERO PETRIGLIERI, “ARE OUR MANAGEMENT THEORIES OUTDATED?,” HARVARD BUSINESS REVIEW
DAN BROSS moved from Washington, DC, to Seattle to join the governmental affairs department of Microsoft in 1998. We were first introduced ...
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