CHAPTER 10Training the Organization for Six Sigma

A SIX SIGMA organization is a “Learning Organization.” That means an organization that is constantly gaining new information and insights from its customers, external environment, and processes, using that knowledge to respond with new ideas, products, services, and improvements, and then measuring the results and learning still more.

Training—both at the outset and on a sustained basis—is a key ingredient to achieving success by following the Six Sigma Way. Returning to one of our earliest messages in this book, there are almost no key management skills that don’t play a role at some point in building a Six Sigma organization. Training we’ve delivered to Six Sigma “Black Belts,” for example, ...

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