The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

CHAPTER 15Six Sigma Process Improvement(Roadmap Step 4A)

Introduction and Key Deliverables

This is the chapter in which the Six Sigma engine really gets revved up. As we take you through the process improvement steps, both here and in the next chapter, the goal is to help you match or exceed the gains described back in Chapter 1. (see Fig. 15.1).

Our plan, mentioned earlier, is to illustrate the paths that go through Define, Measure, Analyze, and Improve by telling you a story, one that reveals how a typical team tends to work through a typical project. We’ll mix the story with fascinating interludes in which we explain actions and tools. Of course, no team or project is really “typical”; each is unique and poses special challenges. Still, an ...