The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

CHAPTER 16Six Sigma Process Design/Redesign(Roadmap Step 4B)

Introduction and Key Deliverables

The ability to create new or wholly-renewed process was described in Chapter 2 as a critical “core competency” for 21^st-Century organizations. To achieve Six Sigma levels of performance and keep pace with market and technology changes, both Six Sigma improvement strategies—improvement and design/redesign—will be needed. This “reinventing” activity—focused on exponential versus incremental improvement—is our focus in this chapter (see Fig. 16.1).

Critical Steps toward Process Design/Redesign

The DMAIC process, applied to designing or redesigning a business process, can be revealed to you by asking a few key questions:

• What extent or “scope” of activities ...