Endnotes
Chapter 1
1. Address to General Electric Company Annual Meeting, Cleveland, Ohio, April 21, 1999.
2. Annual Meeting address, April 21, 1999.
3. Address to General Electric Company Annual Meeting, Charlotte, NC, April 23, 1997.
4. Background information on some of Motorola’s Six Sigma projects are available on the company’s web site. See, for example: www.mot.com/MIMS/MSPG/Special/CLM/sld001.htm.
5. “Six Sigma” was adopted as the theme linking all of AlliedSignal’s diverse quality initiatives in about 1995. In a sense Allied’s decision, and its influence on GE, are what brought Six Sigma back to its original role at Motorola where, as we’ve noted, it was a full culture-change process.
6. AlliedSignal, 1998 Annual Report, p. 8.
7. Quoted ...
Get The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
