References
Process Improvement and Design/Redesign
Ashkenas, Ron, Dave Ulrich, Todd Jick, and Steve Kerr. The Boundaryless Organization: Breaking the Chains of Organizational Structure. San Francisco: Jossey-Bass, 1995
Cross, Kelvin E., John J. Feather, and Richard L. Lynch. Corporate Renaissance: The Art of Reengineering. Cambridge, Mass.: Blackwell Publishers, 1994.
Davenport, Thomas H. Process Innovation: Reengineering Work through Information Technology. Boston, Mass.: Harvard Business School Press, 1993.
Hammer, Michael. Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives. New York: HarperBusiness, 1996.
Hammer, Michael and James Champy. Reengineering the Corporation: A Manifesto for Business Revolution. ...
Get The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
