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The Six Sigma Way Team Fieldbook by Roland R. Cavanagh, Robert P. Neuman, Peter S. Pande

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Chapter 2Three Ways to Six SigmaStrategies to Improve, Create, and Manage Processes

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CUSTOMER KNOWLEDGE AND effective measures fuel a Six Sigma engine with three basic parts (see Figure 2-1), all of which focus on the processes in your organization. The linkage of these three parts together is one of the most important (and least recognized) innovations that Six Sigma offers. The three parts are Process Improvement, Process Design (and Redesign) and Process Management. Because your team’s work will be touched by one or more of these, we’ll introduce them all briefly here.

Figure 2-1. Three engines of Six Sigma

1. Process Improvement: Finding Targeted ...

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