SIX SIGMA IS NOT JUST ABOUT DATA TOOLS and defect calculations. Nor is it just about having people work in teams. Teams alone cannot change corporate structures. They must be part of an infrastructure designed to assist in the redesign of the organization, like scaffolding around a building being renovated. One way to understand this renovation structure is to review the roles of people in the evolving Six Sigma organization. There are seven functions and roles that must be developed:
1. Leadership Group or Council.
2. Project Sponsors and Champions.
3. Implementation Leader.
4. Six Sigma Coach ...