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The Six Sigma Way Team Fieldbook by Roland R. Cavanagh, Robert P. Neuman, Peter S. Pande

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Chapter 5A Basic Toolkit for Team LeadersBefore You Begin

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LEADING A SIX SIGMA TEAM involves skills and methods that haven’t traditionally been taught in business schools or in the workplace. Team Leaders wear many hats: conflict mediator one minute, data collection expert the next. They don’t have to be experts in every detail of the team’s work, but they need to know enough to help the team decide how to best accomplish its mission.

The following areas describe the basic types of tools in the kit Team Leaders will draw from throughout their projects:

A. Understanding team dynamics.

B. Facilitation skills.

C. Data collection.

D. Organizational ...

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