November 2001
Intermediate to advanced
300 pages
9h 43m
English
book
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
by Peter Pande, Robert Neuman, Roland Cavanagh
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Chapter 6Define the OpportunityScoping Six Sigma Projects
IN THE DEFINE STEP, a team refines its Problem Statement and goal, identifies the customers served by the process being studied, defines customer requirements, and writes the plan of how to complete the project. Throughout this work, the team should also keep in contact with its Champion, to ensure that it stays aligned with business goals, priorities, and expectations.
This chapter describes the steps needed to complete the Define work and produce three outputs:
1. Team Project Charter and Work Plan
2. Measurable Customer Requirements
3. High-Level Process Map
Two other chapters will help ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.