IN THE DEFINE STEP, a team refines its Problem Statement and goal, identifies the customers served by the process being studied, defines customer requirements, and writes the plan of how to complete the project. Throughout this work, the team should also keep in contact with its Champion, to ensure that it stays aligned with business goals, priorities, and expectations.
This chapter describes the steps needed to complete the Define work and produce three outputs:
1. Team Project Charter and Work Plan
2. Measurable Customer Requirements
3. High-Level Process Map
Two other chapters will help ...