Chapter 10Power Tools for “Measure”Collecting and Using Data


If You’re Gonna Do It, Do It Right

“Whew!” said Jake, as he finished writing. “At last we’ve finished our data collection, Clare. I can’t wait to get this analyzed so we can start making some real improvements around here.”

Clare was excited, too. “I’m with you there, Jake. Three weeks with a stopwatch in my hand measuring how long it takes the warehouse guys to package the orders is enough for me! I think my thumb is going numb!”

Jake glanced down at the stack of papers on the table. “I was getting pretty sick of it, too,” he agreed. “I hope we don’t have to go through this again. ...

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