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The Six Sigma Way Team Fieldbook by Roland R. Cavanagh, Robert P. Neuman, Peter S. Pande

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Chapter 11Guiding the Six Sigma Team in the Measure StageStorm Clouds Ahead

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AS ONE OF OUR TEXAS COLLEAGUES LIKES TO SAY, when Six Sigma teams move from the Define to the Measure stage, they often go from “discussin’” to “cussin’ and fussin.’” Team members start arguing about what should be measured and who should measure it. The original Project Charter comes under fire from some team members who openly wonder what the Champion was thinking when the project was conceived. People complain that collecting data is interfering with their “real” jobs. Team assignments may go unfinished and project milestones slip by uncompleted. Some team members may ...

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