THE ANALYZE STAGE OF DMAIC has two components (as described in Chapter 12):
♦ Data Analysis: Using data to find patterns, trends, and other differences that can suggest, support, or reject theories about the causes of defects.
♦ Process Analysis: A detailed look at the existing key processes that supply customer requirements in order to identify cycle time, rework, downtime, and other steps that don’t add value for the customer.
The tools in this chapter are clustered in three groups for each of these components, again paralleling the structure of Chapter 12. You’ll find both data and process ...