Chapter 14Normal Data andTeam NormsGuiding the Six Sigma Teamin the Analyze Stage


BY THE TIME YOUR SIX SIGMA TEAM REACHES THE ANALYZE STAGE, you’ve probably ironed out many of your personal problems and begun to work routinely by the norms set in its early ground rules. Respect for one another’s opinions now comes from working together and the fact that opinions are based on data. The project is becoming clearer as data comes in, and team members are willing to learn new tools to analyze the data.

This doesn’t mean that storming can’t reappear: it can, but now much of its energy will be focused on problems of analysis and impatience to find the ...

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