Chapter 15Improving the ProcessCreating, Selecting, andImplementing Solutions

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AFTER ALL THE HARD DETECTIVE WORK that Six Sigma teams do to Define, Measure, Analyze, and discover the causes of problems and variation, do they sometimes drop the ball when they get to Improve the Process? Unfortunately, at times, they do. It’s tough to change gears from being a detailed data detective to being a developer of innovative new processes. The skills needed to analyze problems can be very different from those needed to create and implement great new solutions. There’s always the danger that your team will simply settle on slight modifications of the process ...

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