Chapter 18Control and ProcessManagementHold the Gains

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DOING SOMETHING NEW AND DIFFERENT for a little while is usually not too hard. With a little extra effort, people will bend their habits to fit the solution and new practices put in place by your DMAIC team. But what often is hard is to continue using a new approach or solution. Old habits, as they say, die hard.

The purpose of Control is simple: once the improvement’s been made and results documented, continue to measure the performance of the process routinely, adjusting its operation when the data clearly indicates you should do so or when the customer’s requirements change. In this chapter ...

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